Help & support
Reach us directly, pick what's going on, or check the quick answers below.
What's going on?
Pick what's closest to your issue and we'll start your report with it already filled in.
More ways to get help
Quick answers
When is my card charged?+
Your saved card is only charged once a mechanic marks your repair complete, for the price they've set. You'll get an emailed receipt right after.
Can I cancel a repair request?+
Reach out to us using the contact info above and we'll help cancel or reschedule it for you.
What if something feels off with my mechanic?+
File a report above right away — our team reviews every one personally.
How do I remove or replace my saved card?+
Go to Payment methods in your sidebar — you can remove your card there and add a new one any time.
How long does a repair usually take?+
Most mobile repairs are done in 25–90 minutes depending on the job. Your mechanic will give you a more specific estimate before starting.
Do I need to be home while the mechanic works?+
Not necessarily, but someone should be reachable by phone in case the mechanic has questions or needs access to the vehicle.